Shipping policy

At Channing & Company, we are committed to delivering your order efficiently and securely. Please review our shipping policy to understand how we handle shipping and delivery.

1. Processing Time

• Orders are processed within 2-5 business days (excluding weekends and holidays) after payment confirmation.

• Custom or pre-order items may require additional processing time, which will be noted on the product page.

2. Shipping Methods

• We offer standard and expedited shipping options. Rates and delivery times vary based on your location and selected method.

• All orders are shipped via trusted carriers, including USPS, UPS, or FedEx, depending on your region and chosen service.

3. Delivery Times

• Delivery times are estimated and not guaranteed, as delays can occur due to carrier issues, weather, or other unforeseen circumstances.

• Once your order ships, you will receive a confirmation email with tracking information to monitor its progress.

4. Shipping Costs

• Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

• Free shipping may be available for orders over a specified amount, as indicated on our website.

5. International Shipping

• We ship worldwide, but international orders may be subject to customs duties, taxes, or fees imposed by the destination country.

• These charges are the customer’s responsibility and are not included in the product or shipping costs.

6. Incorrect or Undeliverable Addresses

• Customers are responsible for providing accurate shipping information.

• If a package is returned due to an incorrect or incomplete address, the customer is responsible for additional shipping fees to reship the order.

7. Lost or Damaged Packages

• While we take every precaution to ensure your order arrives safely, we are not liable for packages lost or damaged during transit.

• If your package is lost or arrives damaged, please contact the carrier directly to file a claim. However, we are happy to assist with tracking and provide necessary documentation.

8. Special Instructions or Requests

• For any special shipping requests, such as signature delivery or specific carrier preferences, please email orders@channingandcompany.com before completing your purchase.

9. Changes to Shipping Policy

• Channing & Company reserves the right to update this policy at any time. Changes will take effect immediately upon posting.

If you have any additional questions or concerns about your order, please don’t hesitate to reach out to us at orders@channingandcompany.com.

Thank you for choosing Channing & Company. We’re dedicated to delivering products crafted with care, just as thoughtfully as they were designed.